Hello...We are so happy you stopped by! Cecil & Co creates bespoke pieces that are designed and handcrafted in our studio in the scenic Hill Country, Texas...one piece at a time with a focus on heirloom quality craftsmanship, created with the highest attention to detail. Custom made just for you! We strive to bring you the best in customer service...;) We're sure you'll appreciate the high quality of our vintage and handcrafted artisan goods. We hope you enjoy your stay!
We stand behind our products 100%...our name is on it...;) Cecil & Co. is proud of it's heirloom quality craftsmanship and hand selected US sourced supplies that go into making each and every one of our products. All Cecil & Co. handmade products are guaranteed for a period of 30 days against manufacturing defects, see our return policy (below). Please note for all repairs...items must be pre-authorized by Cecil & Co.
Ready To Ship
All of our items are ready to ship (unless marked "Made-To-Order") and will be shipped out within 3 business days of purchase. For larger items that need more time for special packaging that is noted in their listings.
Made To Order
Custom orders are what we are all about! Your order is very important to us. Many of our items are available as "bespoke" (custom orders)...made just for you! When you purchase a "made to order" item, first...you will receive an email from us to go over the details of your custom made item, once in production our typical turnaround for custom orders is 2-4 weeks from order placed to shipping date. All of our products are handcrafted..and the attention to detail takes time...fabrication time will vary depending on the time of the year...like Christmas...when it can get a little crazy with orders!
If you don't see something that you love...feel free to contact us to request your very own special item. We take every effort to ensure you will love your new piece...once we custom make an item for you...keep in mind...these orders are non-refundable and all sales are final. Please read what our customers are saying on our reviews page...;)
For all Texas orders a sales tax of 8.25% will apply. We are not required to collect sales tax on orders outside the state of Texas.
Our "gift to you"...our awesome customers...Free domestic shipping on all of our products! Oh Yes...;) All items that are "ready to ship"...ship out within 3 business days, custom "made to order" will take 2-4 weeks to create and you will receive notification via email of when it is on it's way! Smaller items will ship USPS and larger items will ship UPS ground, combining all orders into one package when possible and bears no responsibility for delays in the mail. We strive to give you the best service possible. International shipping does take longer and is available as a special request...we are not responsible for any fees or duties other countries might impose upon shipments. Contact us if you have a special request.
Currently, we do offer international shipping to limited countries, please contact us to estimate shipping and make arrangements for you to purchase with us. Keep in mind...International shipping takes longer to receive and is available as a special request...there maybe additional costs for you due to customs or duties, we are not responsible for any additional costs associated with customs or duties other countries have on their shipments.
Carefully inspect the package when it arrives and while most of our goods are not breakable or fragile, if your shipping container is crushed or otherwise damaged inspect the goods immediately. If there is shipping damage report it to the carrier and file a claim.
If you are not satisfied with a Cecil & Co. product please contact us describing the problem and we will contact you as soon as possible to offer you a replacement or credit, less any original shipping charges, all shipping charges are non-refundable. Please note for all refunds or credits...items must be in original condition, in original packaging, along with proof of purchase and must be pre-authorized by Cecil & Co. within 7 days of purchase date and 30 days against manufacturing defects. We only replace items if they are defective or damaged.
Additional Policies and FAQs
Sale Items and Vintage Items unfortunately are non-refundable and all sales are final.
Wholesale and licensing requests are welcome!, please contact us.